Command Alkon Accelerates Customer Support Transformation with Tim Roeckel

Roeckel to Lead Americas Support Teams 

Command Alkon, the leading software and solutions provider for the heavy building materials industry, is proud to announce that Tim Roeckel has joined the leadership team as VP, Global Customer Support.  

In his new role, Tim will be responsible for overseeing the company's global customer support strategy, ensuring the highest level of satisfaction for Command Alkon's valued customers. With his deep understanding of customer needs and his passion for delivering world-class support, Tim will play a pivotal role in enhancing customer experience and driving overall business growth. 

"I am thrilled to welcome Tim Roeckel to our leadership team as the Vice President of Global Customer Support," said Brett Bertz, Chief Customer Officer at Command Alkon. "Tim's commitment to excellence and his customer-centric approach align perfectly with our company values. We are confident that his leadership will strengthen our customer support capabilities and deliver unparalleled customer experiences." 

Tim has more than 20 years of experience leading large customer facing support teams in the software and telecommunications space. He brings to Command Alkon an extensive background in customer experience improvements and operational efficiencies. Tim comes to us from RingCentral, a provider of Unified Communications as a Service (UCaaS) software platforms, where he led their global frontline Customer Support functions, Quality Assurance, Program Management, Customer Communications, and Partner teams for the last six years. Prior to his tenure at RingCentral, Tim led multiple global customer support teams at CenturyLink, Level 3 Communications, and Time Warner Telecom. 

“I am very excited to join Command Alkon at this pivotal time when the transition in the heavy building materials industry from premise-based solutions to the cloud is occurring and enabling new capabilities of scale and efficiency.”, said Tim. “Our genuine focus on customer outcomes as well as the people who deliver them is clear and creates a powerful combination which makes Command Alkon a unique place to work. I look forward to finding new ways of serving our customers and creating additional value for them.” 

To learn more about Command Alkon’s leadership team, visit the website

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