The NRMCA Dispatcher Training Course Offers Invaluable Knowledge and Skills That Empower Professionals in the Ready Mix Industry to Streamline Dispatch Operations, Enhance Customer Service, and Optimize Overall Efficiency
Command Alkon is honored to be involved in the National Ready Mixed Concrete Association (NRMCA)’s upcoming Dispatcher Training Course, set to take place from November 14th to 16th in Dallas, Texas. The Dispatcher Training Course is a comprehensive training program aimed at equipping professionals in the ready mix industry with the necessary skills and knowledge to excel in dispatching operations. Led by industry experts, Ron Robertson, Customer Experience Manager at Command Alkon, and Jim Wagner, a renowned pioneer in dispatching technology, this course promises to be an invaluable opportunity for individuals looking to enhance their expertise in ready mix dispatch.
With decades of combined experience, Robertson and Wagner bring a wealth of knowledge and practical insights to the training course. Their expertise covers various aspects of dispatching, including optimizing fleet management, utilizing advanced technology, and ensuring seamless coordination between drivers, suppliers, and customers. The NRMCA Dispatcher Training Course offers a unique blend of interactive sessions, hands-on exercises, and real-world case studies. Participants will delve into topics such as efficient order entry, scheduling, and routing; effective communication strategies; resource allocation; and the implementation of cutting-edge dispatching software solutions.
The three-day training program will take place at the DoubleTree by Hilton Dallas-Campbell Centre in Dallas, Texas. Participants can expect a conducive and engaging learning environment, fostering collaboration and networking opportunities with industry peers. To ensure a personalized learning experience, the course will maintain a small class size, allowing for individual attention and ample opportunities for participant engagement.
"Being involved with the NRMCA's Dispatcher Training Course has been an honor, and I must acknowledge Jim Wagner's exceptional expertise in this field,” said Ron Robertson. “His invaluable contributions and the fact that he literally wrote the Handbook of Ready Mixed Concrete Dispatching have made this training course a truly comprehensive and indispensable resource for dispatch professionals. His expertise has made many positive impacts on our industry, and I am thrilled to stand by his side in delivering this course."
During Ron’s 30-year ready mixed concrete industry career, he has had the opportunity to visit dispatch offices in 47 U.S. states and seven Canadian provinces, and he has consulted with companies of all shapes and sizes ranging from less than 20 trucks to hundreds of vehicles across their fleets. Learn more about Ron’s ready mix dispatch expertise through this article, published in the NRMCA’s quarterly magazine, Concrete inFocus. To learn when more training opportunities are available through the NRMCA, click here.