Boost Business Performance Through Technology System Integration

April 21, 2023 Karli Langner

At first glance, all the different technologies used in your operation may seem unrelated to one another — after all, the software your order takers use is different from what your production team has, your accounting department has, and so on. But all the technology in your company serves the same purpose: to help you achieve your goals. Technology integration is the process of aligning business and technology so that systems and devices are able to work harmoniously with one another and share data back and forth.

Some of the benefits of systems integration include:

1. Access Data Easier

Individuals across the company can access relevant data with systems that are integrated and can accelerate growth through strategic decisions centered around that data.

2. Simplify Communication

When technologies talk to one another, it’s easier and less-expensive to share information across the company. It’s also easier for personnel in different areas of the company to communicate and collaborate on projects. Documents and reports can be shared and edited by any number of users with the proper access.

3. Boost Productivity

Now, data is more organized, accessible, and easier to share so that employees don’t waste time waiting for data that they need. Employees can focus on improving the business, rather than being on standby while pertinent data is keyed in and shared with the rest of the team, leading to productivity boosts.

4. Improve Customer Experience

Processes are more efficient when everything’s integrated. For example, integrating POS systems through to the final bill means faster transactions with minimal to no errors. It also helps to provide a better service to customers and helps to easily stay one step ahead of the competition.

5. Accelerate Growth

With integrated technologies, you have information on what you are doing well, what can be improved, and what needs to be optimized. As the business grows, the technology can easily be scaled to grow with it and keep new employees and new customers in the loop more efficiently.

Scioto Ready Mix Technology Integrations Helps Business Flourish

“Integration” is the catchword that rings through the foundations of Scioto Ready Mix’s organization. When all of their systems work together to feed data across their enterprise, they get the visibility needed to make better business decisions and find areas to improve so that they can continue to grow for years to come.

With COMMANDbatch, Scioto has improved their quality and speed of production, increasing their production capacity by 10-15% within the first three months. Their COMMANDbatch system is integrated with Integra, which streamlines their dispatching processes from end to end, including order entry, dynamic scheduling, ticketing, truck tracking, resource management, and reporting.

Before Scioto implemented TrackIt, the volume of radio traffic from dispatch to drivers and phone calls from dispatch to customers was too much to manage for Scioto’s dispatch team. Now, they have cut the phone and radio traffic in half with integration of TrackIt and Integra. 

Now that all of their systems are speaking to each other, their dispatch and customer service teams have enough free time to concentrate on tomorrow instead of worrying about today. After nine months of having everything connected and integrated, CONNEX has left them a trail of breadcrumbs to be able to go back and track their efficiency.

Whether you want to catalyze your company’s growth or maintain a more organized database, technology integration is the way to go. If you need a hand in making your technology goals happen, get in touch with us today!

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