Give Customers Instant Access to Track Current Orders and Delivery Status Times Through a Mobile Application
Command Alkon, the leading software and solutions provider bringing together technology and people, will introduce Customer Portal, a mobile application that provides visibility in the materials delivery cycle, at CONEXPO-CON/AGG 2023. Customer Portal allows materials buyers to streamline operations, self-serve through instant, reliable data sharing, and create, manage, and track orders 24 hours a day. Customer Portal is fully integrated with COMMANDbatch, TrackIt, Command Alkon Dispatch systems (COMMANDseries, Integra, and the new Dispatch solution), and can integrate with other third-party systems through open APIs.
“If materials are late, it creates a ripple effect that affects every single jobsite activity and significantly adds to project costs; the value of Customer Portal is that it answers the question ‘where’s my truck,’” said Ranjeev Teelock, Chief Product Officer at Command Alkon. “Ticket data shared through Customer Portal informs buyers of when the driver picks up the materials and the exact quantities that are on the way to the job. Sharing order information with customers gives them the insight that they need to improve planning and utilization and can dramatically cut down on unnecessary phone calls – by as much as 30 percent.”
Sharing truck locations and ETAs provides visibility from dispatch to delivery and gives customers confidence and trust in knowing where orders are and when they will arrive.
“Field personnel can monitor inbound movement of supplies so that they don’t stack up at the gate and instead can flow easily in and out of the jobsite,” said Deepa Vangimalla, Senior Product Owner at Command Alkon. “If Load Assurance (formerly COMMANDassurance) is also in use and integrated with Customer Portal, there’s insight into the specification of the materials and whether the load is ready to pour.”
To discuss how your operation can elevate customer experiences and improve transparency through Customer Portal, stop by booth N12315 at CONEXPO/CON-AGG to attend a live demonstration, or to speak with one of our Solutions Specialists.
