Issue link: https://mastery.commandalkon.com/i/1521124
The Challenge In the spring of 2022, Kory Chapman, Joe Paul Nichols and Michael Read collaborated to start Ten Point Redi Mix, LLC.The group then brought on Billy Sessom to serve as General Manager. The startup, located in Bridgeport, Texas, began well as the company already had a solid customer contact base from which to draw due to Kory and Billy's tenure in the industry. The company, since its August 2022 launch, has continued to grow its customer base with new business. They knew that they needed to put technologies and processes in place to effectively manage the scheduling and dispatching of orders, and be armed with data to mitigate risk and deliver exceptional service. "Delivering excellent service is key to us," said Kory. "When we say we are going to be at the job at a certain time, we do everything in our power to be there. Making sure we have the systems in place to deliver a great experience is very important." The Solution Having worked with various software systems in the past, they were familiar with Command Alkon's suite of software solutions. They knew that COMMANDbatch – Command Alkon's automated batch system – was the system of choice to help the company to optimize mix designs and produce a high-quality product. When it came time to decide on a dispatch system, the guys reached out to their former colleague, Billy Ripple, who now serves as a Solutions Specialist at Command Alkon. "Billy Ripple was instrumental in helping us to implement Dispatch," said Billy. "We placed our trust in him, and he guided us through the process. We learned about the cloud native Dispatch as soon as we started the company, and once Billy showed LOCATION Bridgeport, TX PROJECT TYPE Ready Mix RESULTS Improved Visibility Ten Point Redi Mix, LLC is currently a single-plant operation with 16 ready mix trucks that working with both residential and commercial contractors. Ten Point Redi Mix, LLC DISPATCH