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Customer Portal Case Study
Asphalt Paving &
Supply Boosts its
Ready Mix Customer
Satisfaction with 10x
Less Routine Calls
The Challenge
Asphalt Paving & Supply was challenged
to hold its own against neighboring ready
mix giants. Dale Funkhouser, the seasoned
Batch Plant Superintendent, recognized the
need to elevate their customer experience
to keep their loyal clients coming back. The
challenge wasn't just about delivering quality
concrete, but building stronger relationships
and offering a differentiated service that
would help them stand out against big
players.
Their customers were empowered with
real-time data insights, eliminating the need
for routine phone calls. Customers can now
self-serve, resulting in improved efficiency and
cost savings for their ready mix operations.
The Results
The Solution
After switching to COMMANDbatch a
couple years prior, the company noticed
their concrete production became more
consistent. This influenced their decision
to add Customer Portal to their ready mix
technology stack, primarily for its real-time
order tracking, user-friendly map, improved
insights into deliveries, and better control
over routes and schedules.
Contact Us
sales@commandalkon.com
1-800-624-1872
www.commandalkon.com
10x reduction in routine calls
Improved customer
transparency and satisfaction
Enhanced data tracking and
operational efficiency
