Case Studies

XX CASE STUDY simpler workflows, the operational assessment determined that the best approach was to restructure the dispatch team's roles and responsibilities while prioritizing certain product features to fast-track Riv/ Crete's growth. This approach, which included a few on-site visits, allowed the organization to first grapple with smaller, quicker wins so that they could then turn to larger, functional impediments with more attention. The Result Colton, with years of experience in various dispatch settings, identified direct areas of impact. Up by 13% in yards delivered per year, Riv/Crete has spent less on labor now that they've simplified dispatch processes and made staff schedules more concise. Since they began their assessment, Riv/Crete's driver labor cost has lowered 1.5% per year. For context, one percent works out to roughly $100K in savings. "This year has been particularly good because of the increased volume we've been able to produce," said President of Riv/Crete Mike Rivecca. Before implementing the assessment recommendations, Riv/Crete's dispatch team was comprised of four people in a room with unstructured jobs. Some people were managing heavier workloads than others. Each position in dispatch, as well as other departments, now have written job descriptions that outline roles and responsibilities. Standard operating procedures were also written to support training and serve as a reference in certain situations. "As a result," said Mike, "we are more consistent and operate from a play book rather than doing things on the fly." Riv/Crete was previously scheduling drivers by pad and paper because they hadn't fully collaborated their Driver Call Out program. Important order details (mix numbers, yardage, slump, and addresses) weren't always documented, which led to same-day delivery cancellations. Today, all of the company's orders are complete and confirmed the day before while rarely accepting will calls. "This has dramatically reduced errors and same-day cancellations, leading to increased driver productivity and more sales," said Mike. Through this meticulous assessment, Riv/Crete has become a champion for data analysis. Insights around driver performance, delivery speed, and job profitability, allow Riv/Crete to make sound decision making and ultimately keep their trucks on the move. "The assessment has been a way to leapfrog forward a couple years without having to actually spend a couple years," said Mike. "We're trying to get to a point where we get another plant, which will create a whole new group of opportunities that will need attention. But shaving unproductive time has moved us closer to our goals." What's Ahead The partnership between Riv/Crete and Command Alkon has driven a culture of continuous improvement within the company. Colton's Operational Assessment and subsequent initiatives have empowered Riv/Crete to strategically plan for the future, attracting and hiring key personnel to support their growth objectives. By focusing on eliminating non-productive time, Riv/Crete has achieved increased operational efficiency and enhanced profitability. Moreover, the transformation to a company that is now data-obsessed reflects Riv/Crete's commitment to constantly optimize their processes. While their ambition to become an industry leader laid the foundation for their success, the expertise provided by Colton has played a role in helping Riv/Crete realize what their goals are and determine strategies to work towards them. Through their collaborative partnership, Riv/Crete has emerged as a trailblazer in their industry, continually improving and setting new standards for excellence. Transforming your operations by replacing manual and complex tasks and processes with efficient, scalable, and reliable solutions. Learn more at commandalkon.com "We are more consistent and operate from a play book rather than doing things on the fly. " Copyright © Command Alkon Incorporated. All rights reserved.

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