Embark

9 | Embark Automation combats labor shortage challenges You're on a mission to deliver seamless, personalized customer experiences - but guess what? So are your competitors. A major challenge is turning that vision into reality faster than they do. However, there's a shortage of workers hampering the industry and making it difficult to deliver excellent service while trying to meet demand. Because of this, aggregate quarries are achieving optimal business outcomes through digitalization. The rate of technology adoption is rapidly increasing and ever-evolving. While your company may still be getting the job done by performing manual, complex tasks, a competitor might be accelerating their transformation. Technology is a time-saver, and these businesses that embrace the digital transformation may be able to do more with less while still providing superior customer experiences. Great Lakes Aggregates Automates Check-In Lanes to Improve Customer Experience Great Lakes Aggregates, LLC, a mining and concrete recycling company in Southeastern Michigan, wanted to step up their service and customer experience game by providing a seamless process flow from check-in to departure. Apex Scale Ticketing combined with the Automatic License Plate Recognition (ALPR) helped them to eliminate the common issues of handwritten errors, misplaced tickets, and handwriting recognition challenges. It also results in greater time and labor savings while improving data accuracy so that they can keep chugging along without having to hire more hands. They also implemented the Wireless Loader, which helps their loader operators to see all of the loading information required. Now, lost drivers without any means of communication don't have to wave down an operator and climb up towards his cab to tell him what material he wants and how much, so they can stay in the safety of the cab. With Apex, about 95% of Great Lakes Aggregates, LLC's customer haul trucks are fully automated, meaning Aggregate Perspective

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