Embark

33 | Embark with insight into what's going on with the vehicle directly from a mobile device. They can analyze the issue and determine whether or not they need to perform diagnostic testing. The ability to triage vehicles on the fly saves the mechanic time and increases productivity by enabling them to focus on trucks that do need servicing. "We're working on trucks when they're not generating revenue," said Paul. "We can work on them at the end of the day while they are shut down. Having that visibility creates an enormous ability to maintain our trucks, keep them operational, keep them on the road as much as we possibly can, and plan ahead." The Secret Ingredient to Increase Job Efficiency and Provide Better Customer Service Ohio Ready Mix is a family-owned company that was founded in 1968. They started with plants in Huntsville and Bellefontaine, Ohio, and quickly grew to four locations and six total plants. They have a fleet of 38 ready mix trucks, along with dump trucks. Equip Drivers to Do Their Job More Efficiently Ohio Ready Mix wanted to increase visibility into their trucks and the performance of their drivers, but the telematics system they were using was expensive and unreliable. They wanted a solution that was easier to use and that they were able to troubleshoot more efficiently. They are big advocates for Command Alkon solutions, already utilizing COMMANDbatch for batching, COMMANDqc, Integra for dispatch, and MOBILEsales. The last piece that they needed to tie a bow around their operations was Command Alkon's telematics and fleet management system; they equipped their entire fleet with TrackIt. There was even buy-in from the drivers, which typically isn't the case in the beginning of a new implementation. The drivers were thrilled to go from a solution that didn't work to having a reliable tool to help them to do their job better. Boost Confidence in Dispatch Personnel and Empower More Effective Dispatching Operations TrackIt seamlessly notifies Ohio Ready Mix's customers with a text message, greatly reducing the amount of calls that they receive asking about an order or where the truck is at in the delivery process. "We've seen the volume of calls that eat up dispatch and order taking time go down drastically," said Jeremy Sloan, Vice President of Operations at Ohio Ready Mix. "I would say close to 30% of the repeat phone calls have gone down because they're receiving those text messages, and they're getting that information from Integra through their TrackIt system." TrackIt has also improved their ability to understand the status of each truck in the delivery cycle, equipping their customers with the knowledge they need to know where Ohio Ready Mix using Integra and TrackIt to dispatch and track their fleet. Jeff Schaffner using MOBILEsales to send quotes out to customers instantly. Trucking & Telematics Perspective

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