Issue link: https://mastery.commandalkon.com/i/1374766
SUNSET LOGISTICS CASE STUDY said Paul Hardison, Director of Transportation at Sunset Logistics. Paul says the most impactful piece of the solution to him is the Driver Performance module, which delivers driver performance measurement and scoring capabilities to improve safety and promote cost and emissions savings. The module allows driver goals to be set and evaluated based on alerts, engine events, status timers, payroll exceptions and more. Driver goals are aggregated to provide visibility to individual driver performance in comparison to overall fleet performance. "My two biggest expenses are fuel and labor, and as soon as we turned Driver Performance on, the driver started to see an alert for hard acceleration and hard braking," said Paul. "We gained a 4.2% in fuel mileage because drivers were getting an alert, prompting them to drive safer and more efficiently." The system features include remote diagnostics, alerts, action plans, health and safety scoring, and other actionable vehicle information. Their mechanics love receiving alerts for when a truck needs maintenance before it becomes an issue. They also receive email alerts when there is an issue with a vehicle. The system enables them to have preventive maintenance schedules in place, ensuring they can identify issues quickly and stay current on routine service tasks. They receive an automatic report each morning notifying the mechanics of what vehicles need to be worked on that day, what maintenance is coming due, and what is overdue and needs to be attended to immediately. "The EDAA feature also enables our mechanics to use discernment for whether or not a vehicle should close up shop, or stay on the road creating more revenue," said Paul. For example, if a driver calls in to notify the mechanics that their "check engine" light is on, but the issue isn't severe enough for the shop to get notified via email, then they have the ability to quickly make the decision on whether the driver should come by the shop or continue with their orders for the day. Should a truck on the job need servicing, the EDAA functionality can provide a map of the truck's exact location so that dispatch doesn't have to manually track the truck, find it on the phone, drop a pin, etc. They instantly have the truck's location and can come to their rescue. EDAA also provides the fleet management staff with insight into what's going on with the vehicle directly from a mobile device. They can analyze the issue and determine whether or not they need to perform diagnostic testing. The ability to triage vehicles on the fly saves the mechanic time and increases productivity by enabling them to focus on trucks that do need servicing. With EDAA, they can understand what is going on with the truck before it comes into the shop to be worked on, so they have the ability to get all of the parts ready for when the truck gets there. "We're working on trucks when they're not generating revenue," said Paul. "We can work on them at the end of the day while they are shut down. Having that visibility creates an enormous opportunity to maintain our trucks, keep them operational, keep them on the road as much as we possibly can, and plan ahead." Transforming your operations by replacing manual and complex tasks and processes with efficient, scalable, and reliable solutions. Learn more at commandalkon.com " The EDAA feature also enables our mechanics to use discernment for whether or not a vehicle should close up shop, or stay on the road creating more revenue." Copyright © Command Alkon Incorporated. All rights reserved.