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TrackIt Remote Support Spec

Issue link: https://mastery.commandalkon.com/i/1314232

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TrackIt Spec Sheet TrackIt TM Remote Support TrackIt Remote Support is a service that allows Command Alkon to ensure your fleet tablet TrackIt apps remain up to date and your overall tablet experience provides the best possible experience to drivers. This service provides you a team of knowledgeable personnel dedicated to keeping your fleet tablets in the best working order possible. This service is available only for customer provided tablets. Delivers remote access to fleet tablets • Command Alkon support personnel can remotely access tablets and associated log files to perform problem diagnosis • web portal access for remote screen viewing and screen control capabilities to each fleet tablet • supports recognition of whether identification of if tablet is connected to the internet and what the data usage on the tablet is • web portal access can be provided to your administrator(s) for remote screen viewing and screen control capabilities to each fleet tablet Keep tablet apps up to date • ensures proactive updates on all your fleet tablets to the latest TrackIt application software • ensures other background apps installed on your tablet are compatible with the latest TrackIt application and updated as needed System Requirements • support Android OS7+ • tablets must have active cellular data plan • tablets available for service are: • Samsung Tab Active2 • Samsung Tab A • Samsung Tab E

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