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Welsh COMMANDqc Case Study

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COMMANDqc Welsch Ready Mix Welsch Ready Mix was started in 1920 by Roland T. Welsch as a building materials store in Joliet, Illinois. The company now consists of 9 plants in 7 locations in the Chicago area. Welsch competes with some of the largest and most technically advanced concrete producers in the U.S. by providing a quality product with a professional attitude. The Challenge Chris Pusateri, Welsch's QC manager, became aware that as their company grew, it was harder for their existing staff to keep pace with the increased demands for their technical services. Their manual quality control effort was cumbersome to maintain. Mix designs, material tests, and concrete tests were stored in different computers for different plants, using a variety of different software. Maintaining proper yield in the mix designs, retrieving test data and producing submittals had become a major effort. Producing concrete mix submittals required scanning files out of multiple file cabinets, getting printouts from Excel spreadsheets and finding PDF files located on various computers, slowing down their sales efforts. The customer then received an email with multiple attachments that were difficult to organize and The Solution They evaluated several different QC software programs. Mr. Pusateri attended a COMMANDqc training seminar in Orlando, FL and had a chance to learn more about the system and to meet with other producers currently using the program. He realized that he could get everything he was looking for from the same company that provided their dispatch software, which eliminated any risk associated with integrating software from two different suppliers. Much of Welsch's QC success is because of COMMANDqc – it is a vital piece of our organization that we could not survive without. Chris Pusateri Welsch Ready Mix

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