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Just Ask Jim: How to Handle Priority Customers During Busy Times
No customer appreciates feeling like less than a priority. Learn how to best serve all tiers of your customer base here.
Using the Right Mix at the Right Time Is Vital to Success
Find out how Command Alkon’s Integra helps to streamline Ready-Mix Operation jobsite processes and cuts costs down the road.
Just Ask Jim: What is Good Customer Service?
Follow these guidelines to maximize your client’s customer service experience, starting with a phone call.
Don’t Underestimate the Impact of Under-utilization
The industry average utilization of a truck fleet is 50%, per Fleet Owner magazine. Trucks sitting at your production facility or on the jobsite can be costly. The key is to keep trucks moving by...
Improve Accuracy, Speed, and Safety for Drivers
Wouldn’t it be valuable for drivers if they had digital tools that could capture delivery information in real-time? If they had visibility to keep track of orders and statuses? If all their paper...
Foundational Principles for Digital Transformation: Integrate Electronically with Trading Partners
Connecting electronically with hundreds (or even thousands) of trading partners in a cost-effective and timely manner has historically been a challenge, which is why a lot of companies have taken an..
Your Slump Test Sucks – Need a Better Way to Assure a Quality Product?
As a ready mix concrete producer, you understand that powerless feeling of having zero control over what goes on once your fresh concrete leaves the production facility...
Simplifying the Materials Receiving Process Provides Visibility to Amplify Your Operations
Materials management processes need to be digitized to proactively manage project timelines and costs. By digitizing receipts, reconciling with invoices is quick, easy, and accurate. Even when...
Be Nice To Your Dispatchers
The dispatch office is the heart of every Ready Mix Producer, whether they receive that recognition or not. Their job is fast-paced, involves long hours, and several phone calls throughout the...
"Understanding the True Cost of Concrete," Featured in Construction Business Owner
Dale Brownbridge, Product Owner for COMMANDassurance, was featured on Construction Business Owner's web excusive content...
Command Alkon Introduces supplyCONNECT Replenish to Simplify Receiving of Raw Materials for Ready Mix Producers
With supplyCONNECT Replenish, material receipts are electronically transmitted to the COMMANDbatch providing visibility into future deliveries of raw materials and eliminating the errors that come...
Graniterock Achieves Excellence with Apex
A.R. Wilson Quarry is one of the largest quarries in the Western United States, and they realized that their legacy systems weren’t providing the visibility that they required during their...
Apex Grainterock Case Study
Graniterock’s A.R. Wilson Quarry has been in operation for 117 years, having gotten its start with picks and shovels along the rail line. Through rail and trucking, the material is shipped out in...
Electronic Signatures – How Valid are They?
The drive to digitization of business processes creates efficiencies within your firm. As processes are automated, business operations are streamlined. With digital operations, paperwork is...
Foundational Principles for Digital Transformation: Treat Data as An Asset
Poor data quality results in poor supply chain visibility, which in turn results in lost sales (out-of stocks), higher transportation costs (expedited shipments), excess inventory, and reduced..
"Digitally Re-Inventing the Supply Chain" Featured in Construction in Focus Magazine
Command Alkon is regarded for its ability to simplify dispatch, logistics, and business systems through automation. This has brought real-time visibility and accountability to the management of...
"Digitally Re-Inventing the Supply Chain," Featured in Construction in Focus Magazine
Command Alkon is regarded for its ability to simplify dispatch, logistics, and business systems through automation. This has brought real-time visibility and accountability to the management of...
"Transportation Management Systems Drive Productivity in Short-Haul Markets" Featured in Asphalt Contractor
To keep up with the ever-changing business environment, a TMS technology is a necessity to improve business practices and deliver promises made to customers. The demand for real-time supply chain...
Will Calls Are Highly Effective at the Theater; Not So Much in Dispatch
Last century, after starting two world wars, countless local wars and much discord, the devil wanted to do one last dastardly thing before returning to hell. He decided to introduce the Will Call...
Hahn Ready Mix Enhances Dispatch Decision Making With Optimization