Remove the Stress Your Drivers Feel When Dealing with Paper Tickets

April 26, 2019 Karli Langner

Paper tickets have been used in our industry for decades. When they were introduced, paper tickets did a sufficient job of helping contractors and project managers to keep track of loads entering and leaving job sites. However, the paper tickets can easily get lost if drivers have many jobs to deliver every day. Plus, if you have a large operation with hundreds of trucks, the problem of losing paper tickets is exacerbated.

Paper tickets can get torn and damaged when handled and are often illegible. Once the jobs are finished for the day, drivers turn their tickets in to the office, where they are keyed into back-office systems by admin. These office personnel are often surrounded by stacks of paper they have to handle each day. Admin have to deal with the potential of inaccurate information, chasing lost tickets, handling reworks, and a tedious reconciliation process that is required to generate invoices. 

Wouldn’t it be nice if you could alleviate this step by removing the handling of paper tickets?

Wouldn’t it be nice if you could capture electronic signatures at the jobsite upon delivery?

Wouldn’t it be nice if you could pay drivers and suppliers faster, which makes them happier and places your business in an area of receiving preferences and lowering costs?

Wouldn’t it be nice if you didn’t have to have at least one person employed to handle the invoice process?

Think about the time savings for drivers when paper tickets are removed. Assume that removing paper handling from the driver can free up approximately 5 minutes per load, with average round trip time for a ready-mix driver of 114 minutes. The driver time savings can be 4.5% per load. Some research shows driver savings can be closer to 10 min/load. Each driver can probably get in an extra load every day if the system is paperless. Multiply this across your entire fleet and you can see the impact this has on fleet efficiency and delivery costs.

With roughly 250 million heavy building materials delivery tickets being handled each and every year in North America alone, there is significant savings to be had by removing paper tickets from your operation.

Command Alkon’s MOBILEticket eliminates paper tickets. The digital footprint of each and every ticket can easily be exchanged from production to dispatch to jobsite and back to the office, streamlining your processes and improving productivity. The solution emails tickets electronically to the back office and customers in real-time, eliminating the need for office personnel to key in ticket information and reducing storage costs associated with paper tickets. MOBILEticket also allows instant retrieval of tickets and access to historical documents, allowing managers to analyze trends and performance information.

Instead of drivers managing paper and waiting for their next orders from dispatch, they can instantly pull up their next job in the app and start it. This time savings has allowed drivers to fit in as much as 3 extra loads per truck per day. Drivers are also saving time in the yard by no longer needed to write up paper tickets. They have real time access to all ticket data in the cab and can easily note additions and changes.

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