Is Your Dispatch Software Leaving You Buried in Paper?

September 4, 2018 Karli Langner

Is your dispatch software leaving you buried in paper? That seems like a silly question since electronic systems are designed to eliminate manual processes and reduce paper handling and storage; but not all automation does a thorough job.

Take trucking dispatch software, for example. Not many trucking companies still rely solely on human dispatchers and manual load boards. Most have adopted some form of dispatch software in recent years to help monitor truck and trailer locations and driver availability. No doubt most were quite pleased and surprised by how much automating these processes improved operations.

However, the trucking industry in general is not known for early adoption (or even awareness) of new technologies. The software package that seemed miraculous a few years ago is probably much less powerful and much less capable than newer, smarter software solutions that offer more capabilities across more business functions.

For example, most early dispatch software only automated front-end resource management processes. All the daily back-office work–from billing to identifying and dealing with exceptions to document management and reconciliation of receivables–still had to be handled manually and stored physically. It’s meticulous, time-consuming work, and even small process mistakes or misfiled paperwork can create chaos and extra costs.

An integrated quoting, dispatching and billing tool like Command Alkon’s HaulIt, helps with cost control for projects. It integrates with Command Alkon’s TrackIt to track trucks, fuel, navigation, driver logs and driver performance, resulting in optimal fuel usage and asset utilization. Optimize routes to reduce miles and fuel usage, which also lowers costs. Not to mention, the integration with HaulIt enables your processes to be paperless.

A next-generation dispatch tool like COMMANDoptimize helps sort complex variables to create a daily dispatch plan that not only balances cost and service, but also continually evaluates and dynamically updates the plan to ensure the fastest, most cost-effective decisions for your resources and requirements.

Integrating this detailed dispatch data across your back-office business systems allows you to monitor and document cost per yard, driver utilization, gross margin, and other tangible KPIs to reduce costs and waste, improve fleet management and invoicing accuracy, and improve customer service and satisfaction.

COMMANDoptimize is flexible, customizable and updatable, so you’ll never again fall behind on the technology curve.

Looking for ways to improve the efficiency and profitability of your dispatch operations? This Optimization engine is an innovative approach to planning and managing your dispatch resources; your plants, trucks, and drivers. COMMANDoptimize relies on an optimization engine to continually evaluate your delivery requirements and then create and continually adjust an operational plan for your current and next dispatch day.

Truck counts, locations, and capacities are evaluated in real time to ensure that the optimal operational plan is being executed every minute of the day and that every dispatch decision balances the "lowest cost" solution for your operation with the best possible customer service.

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