Cut Out the Paper Ticket Process and Implement Digital Workflows

We’re all too familiar with the pain of dealing with the limitations that paper tickets impress on our daily operations –

They move very slowly, they get lost, the information on them has to be keyed and re-keyed, and sometimes they mysteriously disappear when a payment is due.

A major problem with paper tickets is that they result in large amounts of time being spent reconciling invoices for payment.  How big of a difference would it make if building contractors could group, review, approve, and dispute payments for material orders? What if the process could be simplified?

Nearly 300 million tickets are created annually in North America alone, and each one is in multipart forms and passed through multiple hands throughout the paper ticket process:

Traditionally, vendor invoices are reviewed largely via manual workflows; paper tickets are matched to POD forms, which are matched and compared against Excel spreadsheets.

So..maybe, it's time for a change.

After years and years of inefficiencies plagued by this manual paper ticket process, how can we continue to expect paper tickets to do what they were never designed to do? Digital collaboration in real time will never be possible with paper tickets.

Starting to exchange ticket data digitally with supply chain trading partners is the first step to building electronic and digital collaboration within our ecosystem.

With CONNEX, you connect once to the platform via a variety of methods, and you have access to other companies on the network, making it easier to share data and collaborate on projects.

The CONNEX Connectivity Layer supports sending and receiving data in electronic format, such as EDI, XML, API, or web services, without human intervention.

Connecting electronically to hundreds or thousands of trading partners is cost-effective and easy, not to mention, sharing ticket data through the CONNEX platform integrates the buying, receiving and accounting for materials to simplify the procure to pay process and speed reconciliation.

So, let's see what digital collaboration can look like:

It starts with the supplier – whether it be aggregate, asphalt, concrete, or cement. This piece of the process is no different than how it works today – the truck gets loaded, and a ticket is generated. From there, the ticket data is shared to CONNEX through DExA, which is our data exchange application. As part of the CONNEX onboarding process, Command Alkon works with your IT team to set up the DExA, which requires minimal effort and resources through your team, and can typically be set up in less than 1-2 hours. Once DExA is set up, it runs in the background and does not require any changes to your current business process.

Once tickets are shared to CONNEX, the materials supplier has the ability to set up ticket share rules, where tickets can be shared to other trading partners, including contractors, DOTs, inspectors, and more. Keep in mind that this is your data that is being shared. Meaning you have full control over who receives tickets.

In the field, whether it be the contractor on the jobsite, or an asphalt or concrete producer at the plant, the buyer can view tickets and electronically capture proof of delivery. Testers or inspectors also have the ability to digitally capture and append test results.

From there, the data is shared back to all parties who have been granted access, and can be exported or shared through Command Alkon’s Application Program Interface (API), which is how CONNEX integrates with CONNEX partners and other third party solutions.

Digitized workflows aren’t a new concept.

If your company hasn’t already started a conversation about cutting out the paper ticket process, it’s time to get on board.

Visit or schedule a 15-minute conversation with us to learn how the CONNEX ticket process can transform your operations!

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