One of the reasons that our industry is behind in digitization is because people fear change.
When faced with new technology, people must be encouraged to adopt it. Think about the first time you ever did a bank transaction online. You were probably a little skeptical, thinking where is my information going, who can see it, and who can use it? But now, you wouldn’t go back to writing checks if you had to.
It’s that simple. People must be convinced to adopt new technology.
To do this, it takes awareness, education, and change management.
Building Awareness: Share the benefits of technology, especially cloud computing to encourage adoption. With modern technology based in the cloud, you often don’t need to buy any new hardware, which can save a tremendous amount of money. Cloud solutions reduce the cost of maintenance and managing IT systems. Applications will deploy quickly.
Education: Many people are concerned about the ownership of their data. Computing clouds are everywhere, which is why people worry about their data. Teach people that you are not selling their data and that it is okay to share their information. Cloud computing has security protocols built in. A secure system is more effective if proper defensive measures are implemented, such as strong password protection, encrypted data, and access permissions.
Change Management: Once people have been educated about the benefits of cloud computing and have decided to adopt the solution, change management strategies need to be in place. These include changes in processes, job roles, and organizational structures. People will be doing their job differently, and they need to embrace these changes.
For example, many of Command Alkon’s solutions remove paper from operations. The tickets we use throughout our jobs are now online. We don’t have to write anything down, search a stack of tickets to find the right one, or rummage through paperwork when a ticket is lost. All the forms we need are on our mobile phones or computer screens. Eliminating paper from these processes takes a little getting used to, but like online banking, once you try it, you can never go back.
If you deploy a new software solution without building awareness, educating users, and applying change management strategies, your implementation will inevitably fail.
Some people will say, why can’t I just do this myself instead of having to buy a Command Alkon solution – or any solution? The odds are that contractors are buying materials from various sellers, each having an application. People don’t want to deal with numerous applications while at the job site – they want one that can interface to all the others.
Command Alkon’s CONNEX allows you to connect once, and you connect to all. To learn more about getting CONNEX-Connected, click here.