Redefining the Consumer Experience
Consumers are using their mobile devices to purchase items from Amazon, eBay and other e-commerce platforms. Businesses as large as Walmart and as small as mom and pop shops are recognizing this, and developing user-friendly portals and websites to facilitate sales, creating a level of transparency for consumers.
The expectation for transparency is now a reality in businesses across all industries, and has never been more important to a successful business model. Withholding or misconstruing information is no longer an option for this new era of consumers who are savvier than any generation before them and for whom skepticism seems to be a default setting.
Keep Your Customers Coming Back
In order to build brand loyalty, companies need to first build trust. Information sharing has a primary impact on improving the level of trust that consumers have in their providers.
MOBILEcommerce gives your customers the ability to access their project and order information directly. Receive project, order, and ticket updates as they happen, meaning no delays for staying informed in the field and no performance issues in dispatch.
This increased transparency benefits your staff as well by providing customer information at their fingertips. Your customer has the ability to:
- Retrieve document images
- View ticket, order and project reports
- Check account balances
- Access historical data
- Check credit status
- Reduce call volumes to your staff
This cloud-based technology integrates with existing Command Alkon systems, is compatible with any mobile device, and has a modern, easy-to-use interface requiring minimal training.